Legal Statements

Terms of Use of Website

These terms of use govern the use of marcuscroskell.com website.  From time to time, the right is reserved by Marcus Croskell to amend and revise the details displayed on the website.

Disclaimer

This website is for information purposes only about Marcus Croskell and East Anglian Chambers.  This information and commentary does not amount to legal advice to any person and it should not be relied upon as such.  By entering the site you accept that you have no right or recourse against the provider of the information on this website.  If you require legal advice, please feel free to contact Marcus Croskell here.

Marcus Croskell is a barrister regulated by the Bar Standards Board and is subject to the Bar Code of Conduct. Every effort is made to ensure the details on this website are accurate at the time of publication.  However, you acknowledge and agree that Marcus Croskell accept no liability whatsoever in contract, tort or otherwise for any loss or damage caused by or arising out directly or indirectly in connection with or any reliance on the contents of this website, except to the extent that such liability cannot be excluded by law.  We have no control over, and therefore accept no responsibility for, the content of any third party website.

Terms of Service

For terms of service see here.

Intellectual Property

Material contained in our website is © Marcus Croskell except where otherwise stated. You may download, view and print extracts from our website for internal use within your organisation, but must not otherwise copy, reproduce or re-distribute the contents of these pages in whole or in part without our prior written consent. All other rights are reserved. 

Jurisdiction and Law

Our website relates only to the laws of England and Wales except where expressly stated otherwise. These terms of use shall be governed by and interpreted in accordance with the laws of England and Wales and you agree to submit to the non-exclusive jurisdiction of the courts of England and Wales in respect of any disputes which may arise in relation to our website.

Complaints Policy

Marcus Croskell hopes you will be completely satisfied with any services provided, but if you have a complaint then please let us know as soon as possible.  Complaints are dealt with by East Anglian Chambers and considered by a Complaints Panel, but in the first instance your complaint should be directed to the senior clerk.  Unfortunately, we are only able to consider complaints that are raised within six months of the date  of the conduct  complained about or the date when you should reasonably have become aware that there was cause for complaint.

Complaints can be made by telephone or in writing.  If you wish to do so by telephone, please contact the senior clerk.  The person will make a note of the details of your complaint and what you would like done about it.  If the matter is resolved he will record the outcome, check that you are satisfied with the outcome and record that you are satisfied.  You may also wish to record the outcome of the discussion in writing.

If the matter is not resolved on the telephone you will be invited to write or email us within 14 days so that the matter may be investigated formally.  If you decide that this is what you want to do please be sure to provide your full name and contact details, the exact nature of the complaint and what you would like done about it and post it to the Ipswich address for East Anglian Chambers.

We will wherever possible acknowledge written complaints within 48  hours of receipt and you will at that time be advised of the action to be taken and the timescale for a response. All written complaints will also be logged. Serious complaints will always be acknowledged in writing but more minor matters may be dealt with by telephone response. If the latter then the Senior Clerk or Head of Chambers will discuss your concerns with you and aim to resolve them with you. If the matter is resolved he will record the outcome, check that you are satisfied with the outcome and record that you are satisfied. You may also wish to record the outcome of the discussion in writing.

If the matter is not resolved then a member of the Complaints Panel will be appointed to investigate your complaint formally and you will then be advised in writing of their name. They will then write to you, normally within seven days of being appointed, and if you have not already provided it ask you for the information listed above and advise you that the report of his findings will be sent to you within 28 days. If at any stage it becomes apparent that this will not be possible you will be advised in writing of the reasons for the delay and be given an alternative date for completion of the report. The report will explain how the matter has been investigated, the conclusions reached and (if your complaint is upheld as justified) the proposals for resolving it.

If it appears at any stage that the matter can be dealt with appropriately without a formal written report the nominated panel member may do so with your agreement. In these circumstances a full note will be kept of the discussions which take place and any agreement reached.

If the complaint involves the potential for a finding of professional negligence or the imposition of a financial liability (going beyond the waiver of some or all of the fee) the matter will have to be passed to the subject’s professional indemnity insurers, who will then deal with the matter. You will be advised of this in writing within the above time scales.

All conversations and documents relating to the complaint will be treated as confidential and will be disclosed only to the extent that it is necessary. Disclosure may be to the Head of Chambers, other members of the Complaints Panel, the Management Committee and anyone involved in the complaint and its investigation, including the barrister or member of staff about whom you have complained and the person who is investigating the matter. The Bar Standards Board is also entitled to inspect documents and seek information about the complaint when discharging its auditing and monitoring duties. As part of our commitment to client care we keep a written record of all complaints and retain documents for a period of six years. Our Management Committee reviews anonymised records of complaints regularly with a view to improving services.

If you are not satisfied with the final outcome of your complaint you may refer the matter to the Legal Ombudsman, the independent body dealing with complaints about lawyers :

Legal Ombudsman

PO Box 6806

Wolverhampton

WV1 9WJ

Tel : 0300 555 0333

E : enquiries@legalombudsman.org.uk